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I've had no heat in my house for almost a week now in the middle of winter. I have MS and I have children in my house. My boiler was broke I needed a part. First a plumber was supposed to come and they told me would show up that day and he did not show when they said...
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Anonymous
William

I'm confused.Since I'm not from your area, I am not sure quite what your setup is.The title of the company reads like an energy provider.If so, are they responsible for the ca...

2.6
#1191830
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Blackhills Energy policy is in conflict with DORA Rule 3407. We were not given 15 days notice before disconnecting service. Their customer serivce supervisor stated she does not live in Colorado and does not know who DORA is and therefore has no obligation to follow...
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1.7
I didn't like
  • Difficulty with getting someone to address our issues
  • Improper disconnect policy
  • There are so many but these are the worst
#1180137
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BH recently stole about 1,800 KWh of banked energy (from my solar panels) from my account. Supposedly, they sent me a "postcard" last summer and I did not respond back to them about continuing on as a rollover customer, so they just took my energy (@$0.02 KWh). Pretty...
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1.2
I didn't like
  • Notification policies
#1176051
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I sold rental properties and submitted landlord agreement cancellations twice and they failed to process them, claiming they didn't get the first set even though it is all done online via their web site....still sending me bills for service 3 months after i sold them...
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1.7
#1188096
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Made an appointment to have my furnace checked for Oct. 9. My son took off the entire day to wait around for them. By 4:30, nobody showed. I called and they said they got busy and can't get to me until the 31st. They said they did call a bit earlier to leave me a...
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sarahfarla
sarahfarla

Hello, my name is Sarah Farley. I'm a journalist student at CU Boulder and I'm working with a team to write a story about Black Hills Energy and their customer service. I woul...

Anonymous
Christina Wheeler

I have had issues with them checking my meter. If I don't know how much to pay them. How am I supposed to know the check? They were supposed to send someone over today. So, th...

#1112856
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I have paid my bill every month without fail. This company took over Source Gas (sadly, as we never had a problem with them) . Today they sent me a bill for over $500! in one month. They claim the meter was broken and they GUESSED this is what we owe for back gas...
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Anonymous
Pat pittman

They are awful. Everything is their way or the hiway. They are also the only company so they can do what ever they want.

sarahfarla
sarahfarla

Hello, my name is Sarah Farley. I'm a journalist student at CU Boulder and I'm working with a team to write a story about Black Hills Energy and their customer service. I woul...

1.0
I didn't like
  • Unfair billing practice and arbitrary bill for over 500 dollars
#1037078
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I scheduled a meter exchange and without notice the tech came a week early when I wasn't home. When I did arrive home I found a notice on the door that I needed my service restored. I called customer service and they were so rude! I talked to three different people and...
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sarahfarla
sarahfarla

Hi, I'm a journalist writing a story about the problems Black Hills Energy causes for their customers. I would love it ask you some questions about you experience.Please email...

1.0
I didn't like
  • Customer service
#1117678
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My billing is set up online, I have been late a few times due to problems on their account as far as logging in. I paid a bill on the 5th of October, received a new bill on the 10th of October saying it was late and both bills would be added together (even though I...
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Anonymous
Sarah Farley

Hi, I'm a journalist writing a story about the problems Black Hills Energy causes for their customers. I would love it ask you some questions about you experience.Please email...

Anonymous
James F.1234

They need to be sued under Sherman Anti trust monopoly act.

#1122245
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I am due to have my Electric shut off October 17th because I can't afford to pay the ridiculous options that they gave me. They expect me to pay the current bill every month plus 200 something dollars extra to pay the back bill. Some bills were$1,300 for one month....
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Anonymous
Eliza Radeka

Hello, My name is Eliza, I'm working with Inside Energy and Rocky Mountain PBS to report on energy concerns from people that are classified as low income or limited income. Yo...

1.0
#1114930
Reply to reviews
xxx aaa aaababahhw lijhrlkjh LKJH lkjh LKJH LKJH LKJH LKH LKJH KLJH LKJH LKJ HLKJ HLK JHLKJ H; H LKJH LKJH LKJH WHAT A BUNCH OF jerks. cannot get info needed, not helpful, not nice, rotten to the core, can't stand them, can't get their records straight, it's not badc...
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#1094292
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