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Most Helpful
1.0
Details
Our family is going through a rough patch; it happens, life moves on. We got disconnected. There was no notice posted there was apparently a letter sent in the mail dated the day after the last bill I received letting me know they were disconnecting. The guy came...
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Review
#1593569 Review #1593569 is a subjective opinion of poster.
Cons
  • Notification policies
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Black Hills Energy - Cut off gas

1.0
Details
Bills have always been paid on time through autopay. Today they cut our service for unpaid bills even though my account shows they take it out every month. What a bunch of losers. Guy hung up on me because he couldn't help me. Idiot. I'm sure I'll have to pay a hook up fee to get it turned back on. What a dishonest way to make extra money.
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Review
#1664903 Review #1664903 is a subjective opinion of poster.
Pros
  • Never had a problem before
Cons
  • Lousy accounting practices
Reason of review
Problems with payment
Loss
$100
Preferred solution
Price reduction

Black Hills Energy - Power keeps going out and these retards take forever to get it back on. If these *** want to know how to run a power company maybe they should go visit Northern States Power and learn something.

1.0
Details
Power keeps going out and these idiots have no ETA or how to keep it from going out constantly. This *** happens all the damn time. I have never lived in an area with such poor infrastructure and costumer service. What a joke. *** BHP. Pos company. I hope they choke on a bag of ***
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Review
#1654895 Review #1654895 is a subjective opinion of poster.
Cons
  • Pos company
Reason of review
Poor customer service
Preferred solution
New power company

Black Hills Energy - Service plan Total scam!!!!

1.0
Details
I was unable to get them to come repair my ac or heater over the course of a year. The one time they did come out, they referred me to the local heat and air company because the tec. Didnt know what he was doing. Then today, all of the sudden, they inform me they no longer replace any parts and do not cover my appliance's anymore! They wouldnt repair my hot water heater a year ago. SAVE YOUR MONEY!!! This company sucks and i will do everything i can to spread the word and hopefully inform other potential "suckers".
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Review
#1645276 Review #1645276 is a subjective opinion of poster.
Pros
  • Professional staff
  • Had a fair service model a year ago
Cons
  • Customer service
  • Notification policies
  • Unfair billing practice and arbitrary bill for over 500 dollars
Reason of review
Not as described/ advertised
Loss
$585
Preferred solution
Let the company propose a solution
Tags
  • Policy Scam

Black Hills Energy - Insensitive monopoly

1.1
Details
BHE is a 3.7 Billion dollar business, a company of such monstrosity having a 2-star rating in customer service. This shows they play their monopoly exclusively to their own advantage. Every customer paying by credit card is charged an additional fee to use the convenience of the card. With millions of customers, one can only imagine how they are raping the public in these fees and gaining millions of dollars in just fees alone. Perhaps a petition drive should be started with our federal government to look into the monopoly.
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Review
#1645146 Review #1645146 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Start a federal investigation on monopoly practices of BHE
Tags
  • Monopoly

Black Hills Energy - Double billing 4 customer service fees

1.0
Details

Update by user Oct 02

No contact they took more money out of my LEAP account and added taxes for No services No Gas on at my house and continue to bill me Unjust Enrichment Just Like a Donald Trump Enterprise Scam monopoly .. I didn't ask to change from Source Gas to Dirty Black Dog Energy

Original review posted by user Sep 02

I have $1000 plus in leap credits being stolen from my gas account 4 customer fees even though I haven't used gas service in 6 months they are removing service fees and charging me additional charges for my electric bill which is $65 a month and they don't allow me to use my gas credit to pay their damn electric . I want all my gas credits transfered to my electric account and the gas completely removed to stop double billing this senior citizen with small monthly income.. someone please stop black trash energy from stealing LEAP from my account..Is this a trump enterprise?
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Review
#1642137 Review #1642137 is a subjective opinion of poster.
Cons
  • Stolen leap charges 4 no service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1000
Preferred solution
Full refund

Black Hills Energy in Pueblo, Colorado - They suck

1.0
Details
I don't understand how my bill almost triples in one month.
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Review
#1621713 Review #1621713 is a subjective opinion of poster.
Cons
  • Prices
Reason of review
Prices for electricity is killing us.

Black Hills Energy - Deposit

2.0
Details
They wrongfully disconnected my service and put it in my landlords name. Once they were made aware of the mistake, they quickly put it back in my name. The next month they sent me a $166 depoit fee. After calling twice to fight it out with them. They told me they were well within their rights to charge me the deposit and did nothing to help me or remove the fee.
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Review
#1605440 Review #1605440 is a subjective opinion of poster.

Black Hills Energy in Colorado Springs, Colorado - Unfortunately

I'm a nurse for twenty years I've been diagnosed with a genetic rare liver disease so my health has been bad have had several strokes. I have paid five hundred and some cents seems for ever i use oxygen i have central sleep apnea so i need it at night so i don't die now the bill has exceeded to eighteen hundred I'm so sad confused and worried they will not even care I'm on disability and all my money goes on bills and medical and one morning black hills off my power and i will die cause it tells my brain to breath well i guess the good thing would be i won't even know it happens!
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Review
#1600205 Review #1600205 is a subjective opinion of poster.
Reason of review
Electric Bill

Black Hills Energy in Lincoln City, Nebraska - This want i am upset about BH

1.0
Details
I pay 25.00 each bill for gas. Every time I have payed it does not show up on bank statement I pay every month you guys I didn't. Some how getting lost in the mail or someone not keeping track of the bill. And not mailing the bill at all. This getting to be a real problem. Your billing does not work. I payed on line and said they never reseve it. it is also I wrote this in my check book saying this. You guys are messing with me. Sincerely PEGGY curry Lincoln Nebr
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Review
#1598016 Review #1598016 is a subjective opinion of poster.
Pros
  • Service man
Cons
  • Billing practices
  • Difficulty with getting someone to address our issues
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution

Contact Black Hills Energy Customer Service

Mailing Address:
Black Hills Energy
625 Ninth Street
Rapid City, , SD 57701
USA
Phone:
(888) 890-5554
All Black Hills Energy Contacts

Black Hills Energy - Company cancelled replacement plan on maintenance

1.0
Details
For 20 plus yrs we have been paying for a maintenance plan. We had the replacement plan, used it to replace the heater and knew someday the air conditioner would quit. We’ve paid in 16,000 to a plan we were counting on. Yesterday I am told by a service tech the plan was cancelled November 2018. So why was I paying for a plan for so long for them to just say “oh we don’t do that anymore.” That’s 16,000 that I could of put in saving to pay for several air conditioning units. But we didn’t worry because Black Hills would take care of us. So where is our refund for 20 plus yrs of paying into a plan that got cancelled ?
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Review
#1572098 Review #1572098 is a subjective opinion of poster.
Cons
  • Warranty practices
Reason of review
Return, Exchange or Cancellation Policy
Loss
$16
Preferred solution
Let the company propose a solution
Tags
  • blackhillscompany