1113 Monroe Ave, Norfolk, NE 68701, USA
Not resolved
Customer service
Exchange, Refund and Cancellation Policy
1 comment

I scheduled a meter exchange and without notice the tech came a week early when I wasn't home. When I did arrive home I found a notice on the door that I needed my service restored.

I called customer service and they were so rude! I talked to three different people and all three said I'd need to just sit there and wait until they came. And how is a person supposed to do that when they need to get back to work?

Stick with your agreements people. And please, send your customer service reps for a refresher on how to say something other than, "You're not listening -- this is how it has to be!"

Product or Service Mentioned: Black Hills Energy Customer Care.

Reason of review: Poor customer service.

Preferred solution: Customer service reps need better training.

Black Hills Energy Cons: Customer service.

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Hi, I'm a journalist writing a story about the problems Black Hills Energy causes for their customers. I would love it ask you some questions about you experience.

Please email me at safa3531@colorado.edu