1301 W 24th St, Cheyenne, WY 82001, USA
Not resolved
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Black Hills is ripping me off as I write. I have had a repair warranty with black for over a year.

I switched to full replacement a couple of days before the repairman came out. He said they could not find the part for my ice maker. Then gave me permission to purchase a new refrigerator and send in the receipt for a refund. Now they are telling me this was a preexisting situation.

My question is why didn't it show up before the year was over. So now they are offering me $250.00 on a $1500.00 refrigerator. They are calling it depreciation.

A TOTAL RIPOFF. I wish somebody would check this situation out.

Thank You

Product or Service Mentioned: Refrigerator Repair.

Reason of review: Warranty issue.

Monetary Loss: $1500.

Preferred solution: Full refund.

Black Hills Energy Pros: Service man.

Black Hills Energy Cons: Dependability of service guard, Difficulty with getting someone to address our issues, Warranty practices.

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