Product: Black Hills Energy Residential Gas Supply Clear all filters (0 of 9 reviews match)
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Black Hills Energy - Horrible company

Bill spiked by over 3 times the amount and nothing changed with how we were using our gas. When we tried to contact them they were very rude and condescending and offered no explanation as to why it spiked. We just had to pay it. Companies like this need to be prosecuted.
1.0
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Black Hills Energy Residential Gas Supply
#1409307
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Today black hills energy went to my vacation house, where we had a group staying there enjoying their vacation, and while the group was out they disconnected the gas and left. This is ILLEGAL! You need to send me notice anytime you plan on turning off the gas unless it...
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Anonymous
Anonymous

Sounds to me like you just need to stop being a deadbeat and pay your bill and it won’t get shut off. I would also bet you are the kind of person who doesn’t read the mail and...

Anonymous
Rick Sauz

If Black Hills Energy shut your gas off and continues to charge you for gas that is not being used, then let’s get together to file a class act lawsuit against their rip off d...

1.0
Product
Black Hills Energy Residential Gas Supply
#1306215
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still sending me bills for service 3 months after i sold them and refusing to back to drop the billings even though i offered to fax them the entire sales contracts as well. Nasty little gal on the phone i talked to. A horrible company. If you have any options other than Black Hills Energy...
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1.7
Product
Black Hills Energy Residential Gas Supply
#1188096
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I paid a bill on the 5th of October, received a new bill on the 10th of October saying it was late and both bills would be added together (even though I have an email from them clarifying I paid a week earlier) then again on the 11th with a whole new number! Only to...
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Anonymous
Sarah Farley

Hi, I'm a journalist writing a story about the problems Black Hills Energy causes for their customers. I would love it ask you some questions about you experience.Please email...

Anonymous
James F.1234

They need to be sued under Sherman Anti trust monopoly act.

Product
Black Hills Energy Residential Gas Supply
#1122245
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I was just told by a customer service agent that Black Hills Energy frequently loses payments via checks. I paid on June 12 and then got a disconnect notice, paid again but then the initial check went they July 13. I called and she said it must have gotten lost it...
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sarahfarla
sarahfarla

Hello, my name is Sarah Farley. I'm a journalist student at CU Boulder and I'm working with a team to write a story about Black Hills Energy and their customer service. I woul...

Product
Black Hills Energy Residential Gas Supply
#1074239
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After arranging for a service call it was determined that the "good folks" at Black Hills Energy had disconnected my service without any warning or notice. Not only am I out the cost of the service call, I had to pay a $100 "reconnect" fee to restart my service...
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sarahfarla
sarahfarla

Hello, my name is Sarah Farley. I'm a journalist student at CU Boulder and I'm working with a team to write a story about Black Hills Energy and their customer service. I woul...

Anonymous
Strongwilled

Same here!! Then when early this morning the guy in customer service told me it would be an extra extra charge to get it turned on the same day!! 253.00 more!!! And i literall...

Product
Black Hills Energy Residential Gas Supply
#1048083
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I have paid my bill every month without fail. This company took over Source Gas (sadly, as we never had a problem with them) . Today they sent me a bill for over $500! in one month. They claim the meter was broken and they GUESSED this is what we owe for back gas...
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Anonymous
Pat pittman

They are awful. Everything is their way or the hiway. They are also the only company so they can do what ever they want.

sarahfarla
sarahfarla

Hello, my name is Sarah Farley. I'm a journalist student at CU Boulder and I'm working with a team to write a story about Black Hills Energy and their customer service. I woul...

1.0
Product
Black Hills Energy Residential Gas Supply
I didn't like
  • Unfair billing practice and arbitrary bill for over 500 dollars
#1037078
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I have a vent free wall furnace in my apt.and for a couple of days I was having heavy, Bad fumes in my house. I went and bought a new furnace and while I was getting it ready to install my daughter comes over and tells me their stove was having trouble with the flame...
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Product
Black Hills Energy Residential Gas Supply
#982332
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and he wouldn't turn it back on because our furnace isn't anything he knows about?!! Seriously?!!! It's a brand new furnace!!! Used it ALL WINTER LONG and because some young kid who doesn't know anything says NO we have NO gas...for heat OR cooking now. This is the...
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sarahfarla
sarahfarla

Hello, my name is Sarah Farley. I'm a journalist student at CU Boulder and I'm working with a team to write a story about Black Hills Energy and their customer service. I woul...

1.0
Lander, Wyoming
Product
Black Hills Energy Residential Gas Supply
#846525
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