Product: Black Hills Energy Residential Gas Supply Clear all filters (5 of 5 reviews match)
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I was just told by a customer service agent that Black Hills Energy frequently loses payments via checks. I paid on June 12 and then got a disconnect notice, paid again but then the initial check went they July 13. I called and she said it must have gotten lost it...
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sarahfarla
sarahfarla

Hello, my name is Sarah Farley. I'm a journalist student at CU Boulder and I'm working with a team to write a story about Black Hills Energy and their customer service. I woul...

Product
Black Hills Energy Residential Gas Supply
#1074239
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After arranging for a service call it was determined that the "good folks" at Black Hills Energy had disconnected my service without any warning or notice. Not only am I out the cost of the service call, I had to pay a $100 "reconnect" fee to restart my service...
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sarahfarla
sarahfarla

Hello, my name is Sarah Farley. I'm a journalist student at CU Boulder and I'm working with a team to write a story about Black Hills Energy and their customer service. I woul...

Anonymous
Strongwilled

Same here!! Then when early this morning the guy in customer service told me it would be an extra extra charge to get it turned on the same day!! 253.00 more!!! And i literall...

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Black Hills Energy Residential Gas Supply
#1048083
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I have paid my bill every month without fail. This company took over Source Gas (sadly, as we never had a problem with them) . Today they sent me a bill for over $500! in one month. They claim the meter was broken and they GUESSED this is what we owe for back gas...
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sarahfarla
sarahfarla

Hello, my name is Sarah Farley. I'm a journalist student at CU Boulder and I'm working with a team to write a story about Black Hills Energy and their customer service. I woul...

Anonymous
Smitty

Horrendous. What's worse is that it will cost you more than the $500 to fight it.And they'll turn off your gas because you're "past due".They call them "estimated" bills here....

1.0
Product
Black Hills Energy Residential Gas Supply
I didn't like
  • Unfair billing practice and arbitrary bill for over 500 dollars
#1037078
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I have a vent free wall furnace in my apt.and for a couple of days I was having heavy, Bad fumes in my house. I went and bought a new furnace and while I was getting it ready to install my daughter comes over and tells me their stove was having trouble with the flame...
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Black Hills Energy Residential Gas Supply
#982332
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and he wouldn't turn it back on because our furnace isn't anything he knows about?!! Seriously?!!! It's a brand new furnace!!! Used it ALL WINTER LONG and because some young kid who doesn't know anything says NO we have NO gas...for heat OR cooking now. This is the...
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sarahfarla
sarahfarla

Hello, my name is Sarah Farley. I'm a journalist student at CU Boulder and I'm working with a team to write a story about Black Hills Energy and their customer service. I woul...

1.0
Lander, Wyoming
Product
Black Hills Energy Residential Gas Supply
#846525
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