I live in a small town in CO located on the Eastern plains. The only gas company that can deliver service to this area is Black Hills Energy.
Up until about 2 months ago, I never had a problem. My payment is due on the first of every month. I paid my payment for November at 6:00 in the morning on the 1st. When I went to leave my house at 9:00 am, there was a disonnect notice on my door.
I called and I was told that I should have called them to let them know that I made the payment. I asked how I would know to do that and the customer service rep said I should just have known...?? I was then told that in order to get my gas turned back on I would need to pay another deposit (obviosuly the $197 deposit I paid when it got turned on was not enough) I asked her why I had to pay the second deposit when I already paid one....once again...she said I just had too...she had no answers! So, I paid the other deposit which was $85 plus, another $87 for some other fee...never got told what that was.
THEN....They wanted the payment I made earlier in the morning because they said that it didn't exist. Eventhough, I had already checked my bank account and the money came out and went to them....they STILL insisted they never got it and it didnt exist. NOW...this month, I called on the 3rd to make my payment for January and I was told that they were turning my gas off again because it wasn't paid on the 1st. When I told them I didn't get paid until the 2nd because of the holiday, the rep threatened me again with turning it off and basiclly said they didn't care.
In addition, I asked them if they were even open on the 1st...OF COURSE NOT! So, how could I have made it anyway? This company obviously doesn't train their employees regarding co rules and regs, and they certainly haven't spent anytime teaching them how to respectfully and tactfully deal with customers.
They are apparently having financial hardship of their own and have to scam and lie to their customers to make up for the slack of the company. I hope Black Hills Energy goes bankrupt!
Product or Service Mentioned: Black Hills Energy Customer Care.