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Made an appointment to have my furnace checked for Oct. 9. My son took off the entire day to wait around for them. By 4:30, nobody showed. I called and they said they got busy and can't get to me until the 31st. They said they did call a bit earlier to leave me a...
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Anonymous
Christina Wheeler

I have had issues with them checking my meter. If I don't know how much to pay them. How am I supposed to know the check? They were supposed to send someone over today. So, th...

#1112856
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I have paid my bill every month without fail. This company took over Source Gas (sadly, as we never had a problem with them) . Today they sent me a bill for over $500! in one month. They claim the meter was broken and they GUESSED this is what we owe for back gas...
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Anonymous
Smitty

Horrendous. What's worse is that it will cost you more than the $500 to fight it.And they'll turn off your gas because you're "past due".They call them "estimated" bills here....

1.0
I didn't like
  • Unfair billing practice and arbitrary bill for over 500 dollars
#1037078
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I scheduled a meter exchange and without notice the tech came a week early when I wasn't home. When I did arrive home I found a notice on the door that I needed my service restored. I called customer service and they were so rude! I talked to three different people and...
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1.0
I didn't like
  • Customer service
#1117678
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Black Hills Energy - Horrible we paid 170 and it just disappeared

Black Hills Energy
#1081773
1.0
Details
We have the money order reciept and they said it was cashed but black hills energy cannot tell us where it went so today they shut us off and still have not found our money
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Black Hills Energy - Lost my payment

Black Hills Energy
#1074239
I was just told by a customer service agent that Black Hills Energy frequently loses payments via checks. I paid on June 12 and then got a disconnect notice, paid again but then the initial check went they July 13. I called and she said it must have gotten lost it happens frequently....REALLY??????
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Tree Trimming Review

Black Hills Energy
#1037487
1.6
Details
Did power line trimming and left a huge mess of trimmed branches. On calling and after a 20 minute wait, was told by a rude woman that it was my responsibility because it says so in the company rule book. Seriously... the company rule book!! Wonder what it says about cleaning up the cigarette butts?!!
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Black Hills Energy Customer Care Review

Black Hills Energy
#1035814
1.0
Details
I recently moved houses and i called to change my gas service. Well its been a week later and i dtill have no gas connected because thry still need to get my lease approved and ive already emailed and faced it to them. They daid they didnt get my email when thr ladys before daid they had seen it but thry approved them in order. It shouldnt take a week to get my service changed.
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I am due to have my Electric shut off October 17th because I can't afford to pay the ridiculous options that they gave me. They expect me to pay the current bill every month plus 200 something dollars extra to pay the back bill. Some bills were$1,300 for one month....
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Anonymous
Eliza Radeka

Hello, My name is Eliza, I'm working with Inside Energy and Rocky Mountain PBS to report on energy concerns from people that are classified as low income or limited income. Yo...

1.0
#1114930
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My billing is set up online, I have been late a few times due to problems on their account as far as logging in. I paid a bill on the 5th of October, received a new bill on the 10th of October saying it was late and both bills would be added together (even though I...
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Anonymous
James F.1234

They need to be sued under Sherman Anti trust monopoly act.

#1122245
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xxx aaa aaababahhw lijhrlkjh LKJH lkjh LKJH LKJH LKJH LKH LKJH KLJH LKJH LKJ HLKJ HLK JHLKJ H; H LKJH LKJH LKJH WHAT A BUNCH OF jerks. cannot get info needed, not helpful, not nice, rotten to the core, can't stand them, can't get their records straight, it's not badc...
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#1094292
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I discovered a few days ago that I had no hot water. After arranging for a service call it was determined that the "good folks" at Black Hills Energy had disconnected my service without any warning or notice. Not only am I out the cost of the service call, I had to pay...
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Anonymous
Strongwilled

Same here!! Then when early this morning the guy in customer service told me it would be an extra extra charge to get it turned on the same day!! 253.00 more!!! And i literall...

#1048083
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We've recently had a bad experience with this company, we had a problem with an electric water heater and asked them to come look at it. They scheduled a 12-5pm time to come look at it the next day. Overnight i took a look at it myself and found a reset button which...
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1.0
#982438
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I have a vent free wall furnace in my apt. and for a couple of days I was having heavy, Bad fumes in my house. I went and bought a new furnace and while I was getting it ready to install my daughter comes over and tells me their stove was having trouble with the flame...
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#982332
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I was looking for rebate information regarding insulating and heating a detached garage. I could not find the information on their website so I called their customer service number. After navigating the horrible and repetitive menu system, I was hung up on. Second time...
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3.4
I didn't like
  • Customer service
#973082
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