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I discovered a few days ago that I had no hot water. After arranging for a service call it was determined that the "good folks" at Black Hills Energy had disconnected my service without any warning or notice. Not only am I out the cost of the service call, I had to pay...
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#1048083
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I have paid my bill every month without fail. This company took over Source Gas (sadly, as we never had a problem with them) . Today they sent me a bill for over $500! in one month. They claim the meter was broken and they GUESSED this is what we owe for back gas...
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Anonymous
Smitty

Horrendous. What's worse is that it will cost you more than the $500 to fight it.And they'll turn off your gas because you're "past due".They call them "estimated" bills here....

1.0
I didn't like
  • Unfair billing practice and arbitrary bill for over 500 dollars
#1037078
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We've recently had a bad experience with this company, we had a problem with an electric water heater and asked them to come look at it. They scheduled a 12-5pm time to come look at it the next day. Overnight i took a look at it myself and found a reset button which...
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1.0
#982438
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Tree Trimming Review

Black Hills Energy
#1037487
1.6
Did power line trimming and left a huge mess of trimmed branches. On calling and after a 20 minute wait, was told by a rude woman that it was my responsibility because it says so in the company rule book. Seriously... the company rule book!! Wonder what it says about cleaning up the cigarette butts?!!
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Black Hills Energy Customer Care Review

Black Hills Energy
#1035814
1.0
I recently moved houses and i called to change my gas service. Well its been a week later and i dtill have no gas connected because thry still need to get my lease approved and ive already emailed and faced it to them. They daid they didnt get my email when thr ladys before daid they had seen it but thry approved them in order. It shouldnt take a week to get my service changed.
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Short Review for March 27, 2017, Pc_service

Black Hills Energy
#1026084
1.4
I will live without before I am a blavk hills energy customer ever again. They are the rudest people and they charge you for their mistakes on your bill.
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Other Product Review

Black Hills Energy
#730485
This company does not Do their job. If at all possible avoid this company...
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I have a vent free wall furnace in my apt. and for a couple of days I was having heavy, Bad fumes in my house. I went and bought a new furnace and while I was getting it ready to install my daughter comes over and tells me their stove was having trouble with the flame...
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#982332
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I was looking for rebate information regarding insulating and heating a detached garage. I could not find the information on their website so I called their customer service number. After navigating the horrible and repetitive menu system, I was hung up on. Second time...
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3.4
I didn't like
  • Customer service
#973082
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I changed bank accounts for my draft each month with Blackhills Energy. When I called, I was told and assured that my November payment would not be drafted at the normal effective date but would be on my December draft. I confirmed with them that nothing would come out...
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1.1
#950806
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I'm a Source Gas customer who has just been switched over to blackhills. It's only the first day and I'm already discouraged. I've been trying all evening to set up my new account. What should be a simple, easy process is a ridiculous debacle. I give up! Hopefully they...
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1.0
#950150
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I have had nothing but inconsistent inaccurate billing issues with black hills energy electric in Canon city Colorado. I am a disabled veteran with a fixed monthly income who PAYS MY BILLS!! Within the past year, I have given Blackhills energy upwards of $3000 for...
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1.3
#903044
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Holy ***. I have never had to try to *** hard to pay a bill in my LIFE. Your online payment system is so unnecessarily complicated, and I'm not some poor old lady trying to figure it out for the first time. Simplify it, please. Before I light my phone/computer on fire....
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Anonymous
Anonymous

I feel your pain. For GODSAKE why can't they store my banking info for quick payment...but no I need to dig around my junk drawer once a freakin' month to find the check book....

#884426
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My mother passed away so I called BHE to cancel her account. I was told it was simply month to month. I paid the bill and forgot it. Next month we get a bill. I call again. Told I had to have proof she passed away. I sent a copy of the Obit. Next month another...
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1.0
I didn't like
  • Billing practices
#852855
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